CORPORATION OF THE COUNTY OF HURON
|TO:||Warden and Members of County Council|
|FROM:||Nicole Bean, GIS Technician, and Service Review Project Coordinator|
The Council of the County of Huron receives the report by Nicole Bean, GIS Technician and Service Review Project Coordinator, titled, County of Huron Service Review Interim Report, dated May 20, 2020, as presented for information.
KPMG has been engaged by Huron County to undertake a service review (the “Project” or “Service Review”). The Service Review will help the County examine the delivery of municipal services to ensure that they are provided in the most effective manner to the public. The Service Review is an element of the County’s Continuous Improvement Process. Success for this Project will be defined by the identification of opportunities for the County to deliver services more effectively. The Service Review will include analysis and discussion on the following:
• Current services and delivery approaches;
• The performance of peer municipalities in Ontario;
• Public Works facilities and associated winter services;
• Organizational structure for aligning the corporate services with front-line delivery, including business processes and allocated resources; and
• New opportunities or directions for the purpose of improving services and reducing costs.
This summary of findings was prepared to present observations and evidence to form a potential case for change arising from research, analysis and consultation with the staff of the County of Huron (the “County” or “Huron County”). This summary of findings will provide the foundation for possible opportunities to improve the overall effectiveness and efficiency of the County’s current service delivery model.
Bruce Peever, Risk Consulting Partner, KPMG
Tyler Reavell, Risk Consulting Manager, KPMG
Brad Sisson, Senior Consultant, KPMG
County Service Review Steering Committee
Long-term fiscal sustainability, Service excellence